Gov’t Creates Special Channel Specifically For Users To Lodge Food Delivery Complaints
There have been 1,933 complaints received regarding FoodPanda and Grab p-hailing services in the last year. This year, a total of 989 complaints were made for the same companies.
Recognising the severity of this, the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) has set up a special complaint channel for both traders and consumers.
Users can now submit any issues and problems related to food delivery services (p-hailing).
Its Deputy Minister, Datuk Rosol Wahid said the complaints can be lodged via email so the ministry can look into the issues and take appropriate action.
“We have created a special channel so that not only traders but also consumers who have any problems can lodge complaints to us,” said Rosol.
He made the announcement after launching the Jualan Koperasi Prihatin Rakyat at Koperasi Felda Bukit Bading Terengganu Bhd in Felda Bukit Bading on Saturday (23 October).
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