Are you proud to be Malaysian yet? Our Kuala Lumpur International Airport (KLIA) has been ranked as one of the world’s Top 10 airports in the latest global Airport Service Quality (ASQ) as reported in the survey by Airports Council International (ACI). Yassss!
Amid being severely affected by the COVID-19 pandemic, KLIA scored 4.98 points out of five for the category of over 40 million passengers per annum (mppa) in 2020. This shows a significant improvement over 2019, when KLIA was ranked only at 17th place with a score of 4.76 points.
However, Malaysia Airports Holdings Bhd (MAHB) continues to attribute the success to KLIA’s in restoring and carrying out improvement initiatives after the Pandemic damage. And even though the passenger traffic remained low due to prolonged domestic and international travel restrictions with only 1.6 million passenger traffic recorded in February for the group, the international airport still forged ahead with mission critical projects.
Among them are the washroom refurbishment, formation of the operational excellence teams that identified and designed improvement initiatives and the introduction of the Exceptional People Practice Playbook, a dual language manual to guide its front liners in their interaction with passengers. According to MAHB group chief executive officer Datuk Mohd Shukrie Mohd Salleh, he said the achievement further encouraged them to continue with their pursuit for excellence. “As a global airport operator, we are driven by the passengers’ confidence and satisfaction in our facilities and services. He further continued, “At KLIA, we are prepared to safely welcome passengers with a heightened experience as air travel gradually recovers.
This year, passengers can look forward to an improved journey including shorter wait times and facial recognition technology that are part of our Airports 4.0 digital transformation
“This year, passengers can look forward to an improved journey including shorter wait times and facial recognition technology that are part of our Airports 4.0 digital transformation, ” he said in a statement. Adding that the group recently announced that it would be introducing private health safety screening services for passengers to enjoy faster clearance upon arrival. MAHB hoped to restore passenger confidence with the Covid-19 swab test swiftly done within comfortable surroundings. Ahhh we surely can’t wait for the border to open again! We truly miss the feelings of sitting inside a plane!
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