Attendance and seniority will no longer be used as key benchmarks to determine rewards for civil servants in phase 2 of the Public Service Remuneration System (SSPA).
Public services department director-general Wan Ahmad Dahlan Abdul Aziz said performance outcomes are now the primary determinant for rewards and recognition under the new phase, which comes into effect next month, Bernama reported.
He said phase 2 also emphasises service quality, speed of delivery, and innovation as the core criteria for evaluation.
“The goal is to build an outcome-oriented public service culture that encourages civil servants to be innovative and agile in meeting public expectations,” he said.
Wan Ahmad said the initiative will also serve as a strategic tool to attract and retain high-quality…