#TECH: Future-proofing customer service with automation
EVERY day billions of communications take place – human to human, human to machine or machine to machine – to relay intent, emotion and data. In the enterprise world, it happens in customer service, sales, human resource, education and many more.
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#JOM! STAY: A breezy weekendOUR arrival at the Aloft Hotel Kuala Lumpur Sentral is welcomed by a cheerful lady in a casual black tee-shirt behind the semicircular front desk of the quirky designed lobby.
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