Manners maketh man.
It’s human nature to post a bad review if one who visits a restaurant decides that the food or drinks are not up to their liking. We might feel frustrated or disappointed, and its fair considering we’ve spent our hard-earned money on the dishes. However, what matters is how we choose to deliver and communicate that review that matters. This was the case with this particular group of girls who visited a restaurant recently. A 40-second video shared on Twitter showcases a group of three girls dining at a restaurant, with one of them openly criticizing the restaurant.
“Servis macam bodoh (The service is stupid bad), she says in her Instagram stories, referring to how her macaroni and cheese dish had yet to arrive, despite the rest of the dishes having already been served. “Sumpah macam bodoh (I swear it’s so bad)” she emphasizes. She concludes the story review, “So kesimpulannya jangan pergi kat sini. (So the conclusion is don’t come here,).”
The restaurant staff has since responded to the review, thanking the customer for her feedback and apologizing to her for failing to match her expectations. They continued saying that will look into the issue and resolve it promptly and accurately.
They continued, agreeing that not liking something is perfectly fine and expressing that one does not like it is also fine. But they stated that most of the time a negative review is done, it’s done poorly.
They tried educating the reviewer, “you’re already telling someone their work sucks, at least be semi polite about it. Poor bad reviews help no one whatsoever”.
There was some sort of backstory following this review as shared in the thread. They said “This kid made a reservation as early as 6 days before having iftar there. Even the online deposit was paid in advance. There’s proof of payment. It’s so long ago. Try asking the owner of the shop.”
They were responded to with “She won’t die of hunger if she waits a bit. By criticizing the restaurant like this, is she trying to degrade it? If you book it 6 days in advance is the cafe immediately going to cook for her? You can think, many other customers are waiting, not just her. And with her saying it’s stupid, where’s her manners? If you want quick service, go to a mamak. Things can be settled with this cafe manager but you choose to make it viral like you’re hungry for attention? Whatever it is manners are important bro.”
As it turns out, it seems that most netizens can’t help but agree with the latter’s response to the comment. This user said, “does she think the restaurant only serves her?”
It’s okay to not like something and be honest about the fact. But it’s very important to curate the way you say it because you’re criticizing someone else’s work. Constructive criticism will lead to growth so if you’d like to see a change,it’s important to be clear about what needs to change and why. Let’s do our parts in working towards growth and change.
*Cover image credits: Twitter @aqeyysanii
Post comments (0)