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Although, Touch ‘n Go reiterated that the reload fee doesn’t go to Touch ‘n Go but its agents.
“The first thing to understand is Touch ‘n Go does not receive any of the reload surcharge when cards are reloaded. The surcharge has historically been levied by our reload agents to defray the specific cost of providing the reload service. And when you reload your card, we actually pay the agent that reloads the card for you,” Effendy told The Star.
“We are working intensely with our agents to…
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